1. How do I know if my order is shipped?
Please log in your account and go to 'View Order Status'. Once your order will send for delivery, your order will be marked as 'Shipped'. Every order will be dispatched within 1-3 working days, if the item is out of Stock will will send an email to notify you.
2. What does my order status means?
Awaiting Fulfillment : We have received your payment and processing your order now. Parcel will be dispatched within 1-3 working days (not included holidays and weekend) .
Awaiting Payment:... We have have not Received your Payment ON your the Order the If you have have Made Payment ON your the Order But IT Show the this Status Please Business Card US AS Soon AS Possible Our System Might Fail to integrate at The Payment with your the Order Paid Via Paypal e -check which takes 3-5 working days to clear)
Shipped : Your order has been shipped out and tracking number is available in your order details.
3. Where can I find my tracking number?
Please log in your account and Go to View Order Status -> View Order Details. Tracking number is available under Tracking Link column.
4. Do you ship to PO Box or APO address?
Yes, we do. However some of your local postal staff might leave you a notice and you need to collect Your package at post office nearby.
5. It has been More than estimated delivery time. Why the parcel has not reached its destination?
Delivery time is based on estimation only. There are couple of reasons that may cause delay of parcel such as Customs Clearance , transport conditions (eg boat traffic in certain areas) and volume of mail traffic. Please allow maximum 20 days before file an inquiry with us. Your patience is greatly appreciated.
Parcel delivery to certain countries include Argentina, Brazil and Guam take longer time than Standard time frame. Please allow up to 60 working days for delivery to these countries.
6.What Should I do if the postal service returned my parcel to Vandora?
Parcel will be returned to us if only the shipping address is incorrect during the delivery and pick up was not picked up after certain amount of days. Shipment will be arranged once after we received the returned parcel.